Hello, I'm
Alexandria Scuderi
Customer Experience Specialist |
Dynamic and results-driven professional with extensive experience in customer service, insurance sales, paralegal support, and operations management.
Hello, I'm
Dynamic and results-driven professional with extensive experience in customer service, insurance sales, paralegal support, and operations management.
Hello! I'm Allie, a dynamic and results-driven professional with extensive experience in customer service, insurance sales, paralegal support, and operations management. I've built a proven track record of enhancing customer satisfaction and streamlining processes to drive efficiency across multiple industries.
I believe in the power of combining strategic thinking with excellent communication to deliver results that not only meet but exceed expectations. My approach is rooted in building lasting relationships and leading teams to success through strong interpersonal skills and attention to detail.
When I'm not working, you'll find me gaming and moderating online communities, exploring new technologies, or enjoying quality time with family and friends.
I bring a diverse skill set honed through years of experience in customer service, operations, and administrative roles. Here's a snapshot of my professional expertise and the tools I use to drive efficiency and deliver exceptional results.
A full-stack e-commerce solution with payment integration and inventory management.
Mobile application for tracking workouts, nutrition, and health metrics.
Complete UI/UX redesign for a modern banking application with focus on accessibility.
Real-time data visualization dashboard for business intelligence and reporting.
AI-powered travel planning app with itinerary generation and local recommendations.
Comprehensive brand identity design including logo, guidelines, and collateral.
Industry Certification
Professional certification demonstrating expertise in administrative management and office operations.
Specializing in Debt Collection
Certified paralegal with specialized training in debt collection case management.
Life, Health & Accident
State-licensed to sell Life, Health, and Accident Insurance products.
Warby Parker (Remote)
Efficiently processed sale orders and maintained customer relationships. Identified and amended process bottlenecks, speeding up customer request reaction time by 200%. Achieved 95% positive customer survey results.
American Income Life (Remote)
Completed professional training and passed state exams for Life, Health, and Accident Insurance. Achieved closing ratio of 2:3 through sales presentations to unionized members across Tennessee.
Pressler, Felt and Warshaw (Remote)
Developed and managed up to 250 charged-off debt collection cases. Adhered to privacy laws and identified appropriate executions (levies, liens, garnishments) for cases.
Northwell Health, New York
Progressed from Administrative Assistant to Operations Manager for three departments, managing onboarding, training, and team building for over 300 employees. Achieved 97% average satisfaction score mediating complaints.
Outback Steakhouse, Lindenhurst
Recruited, hired, and coordinated training programs for new staff. Improved customer ratings by 53% through enhanced training programs.
I'm always interested in hearing about new opportunities in customer experience, operations, and administrative roles. Whether you have a question or just want to say hi, feel free to reach out!